Refund Policy
Unused conversation minutes
You may request a refund within seven days of purchase if none of the conversation minutes in that purchase have been used. Once any minutes from a package have been used, the package is generally non-refundable except where required by law.
Payment or delivery problems
We will investigate duplicate or unauthorised charges and cases where paid minutes were not added correctly. When we confirm an eligible payment or delivery error, we will correct the minute balance or provide a refund as appropriate.
How to request a refund
Email kinlian@gmail.com with the payment date, amount, receipt or payment reference, and the device UID shown in the app. Please do not send passwords or full payment-card details.
Processing
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and bank. This policy does not limit any rights available under Singapore law.